Privacy Policy

1. Information We Collect

We collect personal information that you provide when using our website, including:

• Name
• Email address
• Phone number
• Billing address
• Delivery address
• Business tax number (optional)

This information is collected when you enter details to place orders, create invoices, or subscribe to our promotional materials.

2. Purpose of Data Collection

We collect your personal information for the following purposes:

• To fulfill orders and process payments
• To generate and send invoices
• To enable easy reordering of previous purchases
• To send promotional materials and updates (with your consent)

3. Use of Cookies and Tracking Technologies

Our website uses only essential, functional cookies — for example, to keep you signed in and to remember your preferences. We do not use analytics or tracking cookies, and we do not load any third-party analytics or advertising trackers.

You can manage or delete cookies at any time through your browser settings.

4. Data Sharing

We do not share your personal information with third parties, except where necessary for the operation of our website and services. Your data is not sold or rented to any external entities.

5. User Rights

You have the right to:

• Access and review the personal information we hold about you.
• Correct or update any inaccuracies in your personal information.
• Request the deletion of your personal data.

To exercise any of these rights, please contact us at [email protected] .

6. Data Retention

We retain your personal information indefinitely to facilitate future orders and provide efficient customer service. If you would like your data deleted, please contact us, and we will process your request promptly.

7. Security Measures

We take the security of your personal information seriously. We use industry-standard security measures to protect your data, including:

• SSL (Secure Socket Layer) encryption to secure communications on our website.
• Secure storage in a Firestore database, protected with access rules.
• Password hashing to ensure that account information remains private and secure.

8. International Data Transfers

While our website is primarily operated within South Africa, we use third-party service providers (for example, hosting, file storage, and payment processing), which may involve data transfers to servers located outside South Africa. These transfers are protected under international data protection regulations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected] .