Frequently Asked Questions

All orders are placed directly through our website. Browse the catalogue, choose your product, select your size and quantity, and check out securely.

You can browse our catalogue without an account. You will need to create an account or log in at checkout so we can track your order and make reordering easy in the future.

Yes. If you cannot find the exact merch you want, reach out through the contact page and we will let you know whether we can stock or source it for you.

Yes — we welcome bulk orders and offer volume discounts. The pricing on each product page reflects per-unit cost; for large or recurring orders, reach out via the contact page and we'll put together a custom quote.

Please contact us as soon as possible via the contact page if you need to make a change. Once an order has been packed or dispatched, we may be unable to alter or cancel it.

Available sizes are shown on each product page. Choose the size and quantity you want before adding the item to your cart.

Yes. Product pages show the price for each available variation, and your cart shows VAT, delivery, and the final total before payment.

Yes. Add one size to your cart, then return to the product page to add another size if needed.

Yes — we deliver to all major cities and towns across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, and beyond. Delivery times and costs are calculated at checkout based on your address.

Processing times depend on the products in your order. Once dispatched, standard courier delivery usually adds 1–3 working days. You will receive a tracking number via email as soon as your parcel is collected.

Yes. Once your order has been dispatched you will receive a shipping confirmation email with a tracking link. You can also view your order status at any time from your account's order history page.

We accept all major credit and debit cards (Visa, Mastercard), as well as EFT (bank transfer) and selected instant EFT options. All transactions are processed securely — your card details are never stored on our servers.

Absolutely. Our checkout is protected by SSL encryption and uses a PCI-DSS compliant payment gateway. Look for the padlock in your browser's address bar — your payment information is always encrypted in transit.

Yes. A tax invoice is automatically generated and emailed to you once your payment is confirmed. You can also download your invoice at any time from the order details page in your account.